Posted on September 22, 2022 at 1:03 PM by Sadye Scott-Hainchek

The Authors Guild is celebrating a significant change in Amazon's ebook return policy.

The group has been pushing back against the retailer's policy of letting users return books within seven days of purchase, no matter how much was read.

By the end of the year, according to the Authors Guild, Amazon will allow for automatic returns only if no more than 10 percent of the book has been marked "read."

Customer service representatives will review return requests for books that don't fall in that category.

Authors and a variety of groups representing them have sought the change, believing that many readers are treating the liberal return policy as a hack to avoid paying for books.

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Categories: Behind the scenes

Tagged As: Amazon

Comments
Considering most books offer more than 10% free as a sample to read before purchasing, this statement by Amazon sounds like lip service to keep authors happy when in reality, nothing will change.
Claire | 9/29/22 at 8:09 PM
While I am quite happy about the news, I'm perturbed the Authors Guild is taking sole credit. I myself have an email from one of the members of Jeff Bezos' executive team a couple of months ago, who states Jeff read my original email to him and agreed the policy needed to change. Over 75,000 people signed a petition complaining about their policy as well. A LOT of people worked to have this change made, and that the Authors Guild is portraying themselves as the ones in the white hats is rather unconscionable.
Tiffany E. Taylor, Author | 9/22/22 at 3:37 PM
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